We liked the cake and we will always order even no occasions❤️
lahat ng flavor is masarap but my daughter favorite is the Belgium Milk Chocolate
They say first impressions last, but sometimes, it’s the second chance that creates the best experience. Thank you, Frank and Carol — you truly earned my respect. You’ve shown what it means to stand by ‘the customer is always right!
Thank you for sharing your feedback. We're truly sorry your cake didn't meet your expectations regarding texture and value.
We've found that texture concerns are often related to serving temperature. Our premium chocolate cakes naturally firm up when refrigerated - this is actually a sign of real, high-quality chocolate. For the best experience, we recommend allowing the cake to sit at room temperature before serving, which creates that melt-in-your-mouth texture.
We'd appreciate the opportunity to learn more about your specific order so we can address what happened. Please message us on Facebook with your order details so we can make this right for you.
We value your feedback as it helps us improve, and we hope to have the chance to restore your confidence in our cakes.
Warm regards,
The Frank & Carol's Team
Will definitely be my go-to chocolate cake from now on (it used to be Mary Grace’s Chocolate Truffle, but for the same price, I’d pick Frank and Carol’s). The cake is heavy (I can’t eat more than a slice at a time) but not too sweet.
My favorite chocolate cake! Quality not compromised, worth the price. No regrets 😊
