Blueberry Cheesecake | Premium Cake Delivery Manila
It was so moist. Everyone loved the balance between sweetness and bitterness. Would definitely order again and try other cakes. Thank you so much!
I love the belgian milk chocolate cake I ordered recently for my husband’s suprise birthday dinner. It’s so good and you can tell the quality of belgian milk chocolate as its main component! I’m really happy to see this in facebook recently, wondering why I only got to try it this late when it has been around for years! My best friend is even getting their layered cake for her wedding. We will try their cake sampler soon! Take note of their hassle free same day delivery, what more can you ask for!
The cake was supposed to arrive by 530pm at the latest. It was supposed to be dessert for my dinner guests. I had to send an email just before 6pm to follow up. Nothing. The cake arrived after 9pm, after my guests had left. And then you call, blame the rider ("nasiraan po si rider"), wc the rider vehemently denied, saying he was just booked and rode directly to the house with no trouble at all.
So - nakalimutan yung order ko. Ang masama, di pa umamin, nanisi pa ng pobreng rider. Oh, and no apologies from you ha. Kasi "kasalanan ni rider".
I will accept mistakes. They happen. I will not accept yung passing the blame, lack of accountability. That reflects on character, integrity.
I will not even review your product, the service says it all.
We’re very sorry that your cake didn’t arrive in time for your gathering. We understand how disappointing that must have been, and we sincerely apologize.
After reviewing the situation with our team and the rider, we confirmed there was an unexpected mechanical issue that wasn’t reported to us right away. We already have protocols for situations like this — including sending a backup rider — but because the issue wasn’t communicated, we weren’t able to act on them. The rider has since apologized for this lapse, and we want to clarify that he did not dispute the mechanical issue.
We maintain a culture of mutual respect with our partner riders. We don’t place blame unfairly. We address concerns internally while taking care of each other and remaining focused on providing the best customer service possible.
Our team reached out to apologize and explain what happened. At the same time, we must ensure that interactions with our team and partner riders remain respectful and safe.
Given the circumstances and the interaction that followed, we agree it’s best not to proceed with any future orders. We wish you well, and thank you for the chance to serve you.
- Frank & Carol's
Delivery was on time but the cake topper was broken. The cake is delicious overall and the chiffon is moist, but the icing is too sweet for a dark chocolate cake. Worth a try.
Frank & Carol's Sampler | Premium Cake Delivery Manila
Must try! Recommended
Frank & Carol's Sampler | Premium Cake Delivery Manila
I had this as a gift to my bestfriend and she loves it!! The customer service was also fast to reply via FB Messenger, and he helped me all the way. THANKS A LOT!!! Would definitely recommend this. Really good that they have same day delivery.
Frank & Carol's Sampler | Premium Cake Delivery Manila
Excellent choice! We love it and have recommended it to friends!
Frank & Carol's Sampler | Premium Cake Delivery Manila
I got to finish the cake to its last bits and choco drip. Cake remains moist even after 3 days, and even tasted better after heating it and the melted chocolate started to drip. Will definitely order again, and interested to try the sampler cakes too.
taste was excellent.be ordering again for sure.
First time to try Frank and Carols Sampler and it did not disappoint.
All flavors are exceptionally good especially the Triple Decker cheesecake. Every bite, you know that high-quality ingredients were used. Strawberry and Blueberry toppings on cheesecakes are top-notch. Will definitely order again!
Such a delicious chocolate cake. Me and my wife loves it. Will order again in the future. Thank Frank and Carols!!
Belgian Dark Chocolate Cake | Premium Cake Delivery Manila
Ill gave 6 stars for you guys, the Cake it’s a spot on! As well as the attending staff for the delivery and everything i need to prepare for my wife, sister and mom’s birthday! Till my next order!
Best Belgian Chocolate I've ever tried!